apkeira Privacy Policy — How We Protect Your Personal Data

1 About This Privacy Policy

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This Privacy Policy describes how apkeira (referred to as "we," "us," or "the Platform") collects, uses, stores, shares, and protects the personal data of players and visitors who use the apkeira website and gaming services at apkeira.net.

This policy applies to all personal data processed by apkeira in connection with the operation of the platform, including data collected during account registration, deposits and withdrawals, gameplay, customer support interactions, and use of the apkeira website. By creating an account with apkeira, you acknowledge that you have read and understood this Privacy Policy.

apkeira treats privacy not as a legal obligation to satisfy on paper, but as a genuine responsibility to every Filipino player who trusts the platform with their personal information. The goal is simple: collect only what is needed, protect it rigorously, use it honestly, and give players full visibility and control over it.

2 Data Controller

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apkeira is the data controller responsible for the personal data collected through the platform. As data controller, apkeira determines the purposes and means of processing your personal data and is responsible for ensuring that processing complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

apkeira has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with Philippine data privacy law and this policy. If you wish to exercise your data privacy rights or raise a concern, you may contact the DPO through the support channel at support@apkeira.net, clearly marking your message as a data privacy matter.

3 Personal Data We Collect

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apkeira collects the following categories of personal data when you register and use the platform:

• Identity and Verification Data: Your full legal name, date of birth, nationality, and government-issued identification details (such as your Philippine national ID, passport, or driver's licence). This data is required for identity verification, age confirmation, and Know Your Customer (KYC) compliance as required by Philippine gaming regulations.
• Contact Information: Your registered mobile number and email address, used for account authentication, one-time password delivery, transaction notifications, and customer support communications.
• Financial and Payment Data: Details of the payment accounts you use to deposit and withdraw funds, including your GCash number, Maya account, bank account details where relevant, and your full transaction history on the apkeira platform. This data is required for payment processing and anti-money laundering compliance.
• Gaming and Activity Data: Records of all games played, bets placed, outcomes, bonuses claimed, and session durations on apkeira. This data is used for account management, responsible gaming monitoring, dispute resolution, and platform improvement.
• Technical and Device Data: Your IP address, device type and model, operating system, browser type, and session information collected automatically when you access apkeira. This data is used for security monitoring, fraud detection, and platform optimisation.
• Customer Support Data: Records of all communications between you and the apkeira support team, including chat transcripts and email correspondence, used for support delivery and dispute resolution.

apkeira does not collect sensitive personal information such as health data, political opinions, or biometric data beyond what is strictly required for identity verification purposes.

4 How apkeira Collects Your Data

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apkeira collects personal data through the following means:

• Directly from you: When you register your account, complete identity verification, make deposits or withdrawal requests, contact customer support, or respond to surveys or promotional communications.
• Automatically: When you use the apkeira platform, certain technical data is collected automatically through cookies, log files, and similar tracking technologies. This includes your IP address, session duration, pages visited, and device information.
• From third-party service providers: When you use a third-party payment provider such as GCash or Maya to deposit or withdraw funds, apkeira may receive transaction confirmation data from that provider. Identity verification data may also be received from licensed KYC service providers used to confirm your identity documents.

5 How apkeira Uses Your Personal Data

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apkeira uses your personal data for the following purposes, each underpinned by a legitimate legal basis under the Data Privacy Act:

• Account operation and service delivery: Processing your registration, verifying your identity, managing your balance, processing deposits and withdrawals, and delivering the games and betting services available on apkeira. This is necessary for the performance of the contract between you and apkeira.
• Legal and regulatory compliance: Fulfilling obligations under Philippine gaming licences, anti-money laundering laws, and data privacy regulations. This includes maintaining records of transactions and verifying player identities as required by law.
• Security and fraud prevention: Monitoring account activity for signs of unauthorised access, fraud, collusion, or other prohibited conduct. This protects both apkeira and individual players from financial harm.
• Responsible gaming: Using gaming activity data to identify patterns that may indicate problem gambling behaviour and to apply responsible gaming tools where appropriate. This is a core obligation for licensed gaming operators.
• Customer support: Using your contact and communication data to respond to enquiries, resolve disputes, and provide account assistance.
• Platform improvement: Analysing aggregated and anonymised data about how players use apkeira to improve game offerings, platform performance, and user experience.
• Marketing communications: Sending promotional offers, new game announcements, and platform updates to players who have opted in to marketing communications. You can opt out at any time through your account settings or by contacting support.

6 Sharing Your Personal Data

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apkeira does not sell, rent, or trade your personal data to third parties. Data is shared only in the following limited and necessary circumstances:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay, BDO, BPI, UnionBank, and Visa/Mastercard processing partners receive the minimum necessary data to process your deposits and withdrawals. These providers are subject to their own privacy policies and data security obligations.
• Identity verification providers: Licensed KYC and identity verification service providers may receive copies of your identification documents to assist with the verification process. These providers are contractually bound to confidentiality obligations and use your data only for verification purposes.
• Regulatory and legal authorities: apkeira may be required to disclose personal data to Philippine government agencies, regulatory bodies, law enforcement, or courts in response to lawful requests or as required by anti-money laundering regulations.
• Technology and infrastructure providers: Service providers who assist with platform hosting, security, and technical operations may have access to certain data as part of their service delivery. All such providers are subject to contractual data processing agreements.

All third parties with whom apkeira shares data are required to handle it in accordance with the Data Privacy Act of the Philippines and maintain appropriate security measures.

7 Data Security

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apkeira implements technical and organisational security measures appropriate to the sensitivity of the personal data it holds. Key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and apkeira's servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls that limit employee access to personal data to those with a legitimate operational need.
• Regular security assessments and penetration testing of the apkeira platform infrastructure.
• Two-factor authentication options for player accounts to prevent unauthorised access.
• Automated monitoring for suspicious account activity, including unusual login patterns and transaction anomalies.

Despite these measures, no online platform can guarantee absolute security against all possible threats. apkeira encourages all Filipino players to protect their own account security by using a strong, unique password and enabling two-factor authentication where available.

8 Data Retention

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apkeira retains personal data only for as long as it is necessary for the purposes set out in this policy or as required by applicable Philippine law. Retention periods vary by data type:

• Account and identity data: Retained for the duration of your account and for a period of at least five years after account closure, as required by Philippine gaming regulations and anti-money laundering laws.
• Transaction and financial data: Retained for a minimum of five years from the date of each transaction, consistent with legal requirements for financial record-keeping.
• Gaming activity records: Retained for the duration of your account and for a reasonable period after closure to support any outstanding disputes or regulatory enquiries.
• Customer support communications: Retained for up to three years from the date of the communication, unless related to an active dispute or legal matter.
• Technical and device data: Retained for up to 12 months from collection for security and fraud monitoring purposes.
• Marketing preference data: Retained until you withdraw your consent or request deletion, at which point marketing communications will cease promptly.

When data is no longer required, it is securely deleted or anonymised in a manner that prevents re-identification.

9 Cookies and Tracking Technologies

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apkeira uses cookies and similar tracking technologies on its website and platform. Cookies are small data files stored on your device that help the platform function correctly and improve your experience.

The types of cookies used by apkeira include:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during a session. You cannot opt out of essential cookies without disabling the platform entirely.
• Functional cookies: Remember your preferences such as language, display settings, and last-used payment method to make your next visit smoother.
• Analytics cookies: Help apkeira understand how players use the platform — which pages are most visited, where users encounter issues — so improvements can be made. Data collected by analytics cookies is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorised account access.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect how parts of the apkeira platform function. apkeira does not use third-party advertising cookies or tracking pixels for advertising network purposes.

10 Children and Minors

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The apkeira platform is strictly for adults aged 18 and above. apkeira does not knowingly collect personal data from anyone under the age of 18. If apkeira becomes aware that personal data has been collected from a minor, it will take immediate steps to delete that data and close any associated account.

If you are a parent or guardian and believe that a minor has created an account on apkeira, please contact the support team immediately at support@apkeira.net. apkeira takes underage access extremely seriously and will act promptly on all such reports.

11 Exercising Your Privacy Rights

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As a data subject under the Data Privacy Act of the Philippines, you have the rights described in Section 2 of this policy. To exercise any of these rights with apkeira, please contact the support team at support@apkeira.net with the subject line "Data Privacy Request" and include:

• Your full name and registered mobile number or email address.
• A clear description of the right you wish to exercise (e.g., access request, correction request, deletion request).
• Any supporting information or documents relevant to your request.

apkeira will acknowledge your request within five business days and provide a substantive response within 30 days of receipt, or within the timeframe required by the National Privacy Commission's guidelines where that differs. Some requests may require identity verification before being processed to protect your data from unauthorised access.

If you are not satisfied with how apkeira has handled your data privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines. Details on how to file a complaint are available on the National Privacy Commission's official website.

12 Changes to This Privacy Policy

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apkeira may update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or platform features. When material changes are made, apkeira will notify registered players through the platform or by email to the address on file, prior to the changes taking effect.

The current version of this Privacy Policy is always available at apkeira.net/privacy-policy. The "Last Updated" date at the top of this page indicates when the most recent revision was published. Your continued use of apkeira after a revised Privacy Policy takes effect constitutes your acknowledgment of the changes.

If a proposed change materially affects your rights or how apkeira uses your data in a way that requires your consent, apkeira will seek that consent separately before implementing the change.

13 Contact and Data Privacy Enquiries

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For any questions, concerns, or requests relating to this Privacy Policy or the personal data apkeira holds about you, please get in touch through the following channel:

apkeira values the trust that Filipino players place in the platform and treats all privacy enquiries with the seriousness they deserve. If you have a concern about how your data has been handled, please reach out — apkeira is committed to resolving all legitimate data privacy matters fairly, transparently, and promptly.